Legal
Privacy Policy
Last updated: January 1, 2024
At Total Comfort HVAC Repair, we value your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or use our services. We are committed to handling your data with care and transparency.
Information We Collect
We collect information you provide directly, such as your name, phone number, email address, and service address when you request a quote or schedule service. We also automatically collect certain technical data like your IP address and browser type through cookies to improve our website experience.
How We Use Your Information
We use your information to schedule and provide Hvac services, communicate with you about appointments, send estimates and invoices, and respond to your inquiries. With your permission, we may also send you helpful maintenance reminders, seasonal tips, and special offers relevant to your Hvac system.
Information Sharing
We do not sell your personal information. We may share it only with trusted service providers who assist our operations (like our scheduling software) under strict confidentiality agreements, or if required by law. We never share your details with third parties for their own marketing purposes.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our systems use encryption for sensitive data, and we train our team on data protection practices. However, no online transmission is 100% secure, so we encourage you to protect your passwords.
Your Choices
You can opt out of marketing communications at any time by clicking 'unsubscribe' in our emails or calling us. You may also request access to, correction of, or deletion of your personal data we hold, subject to legal and contractual obligations. Contact us at [email protected] for such requests.
Cookies and Tracking
Our website uses cookies to remember your preferences and analyze site traffic to improve our services. You can adjust your browser settings to refuse cookies, but this may limit some website functionality. We do not use cookies to track your activity on unrelated third-party sites.
Policy Updates
We may update this privacy policy occasionally to reflect changes in our practices or the law. We will post the updated policy on our website with a new 'updated date.' We encourage you to review it periodically. Continued use of our services after changes constitutes acceptance.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us at Total Comfort HVAC Repair, [email protected], or call (855) 611-2784. We're happy to provide clarification and address any concerns you may have about your privacy.